Support that finds the answer, not just a response.
We believe every customer deserves an instant, accurate answer — not a ticket number, not a bot that guesses. Trovee was built to make that the default.
Why we built Trovee
Customer support is stuck between two bad options: rule-based bots that can't handle anything real, and ticket queues that make customers wait hours for a human.
We built Trovee for the e-commerce brands caught in the middle — businesses with rich knowledge bases, great products, and teams spending all day copy-pasting the same answers.
The name Trovee comes from Italian — it means “you find.” That's the core of what we do: find the right answer in your data, every time, before your customer gets frustrated.
We are not automating tickets.
We are automating resolution.
What we stand for
Precision
Every answer is grounded in your data. Trovee never speculates — if it can't find the answer, it says so.
Speed
Customers shouldn't wait. Sub-2-second responses, every time, regardless of query complexity.
Empathy
Answers should sound human. Trovee reasons over context and responds with the warmth of a knowledgeable team member.
Partnership
We treat every brand as a partner. Your feedback shapes the product — we build in public, with you.